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Introduction to People Work​

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1. Overview​

What Is People Work?​

People Work is a unified work-management platform designed to connect people, groups, communication, workflow, knowledge, and AI into a single coherent operating system for modern organisations.

Rather than treating email, messaging, tasks, workflows, documents, and AI as separate tools, People Work brings them together around real operational work — the work teams actually do every day to respond, decide, and deliver.

People Work transforms fragmented communication into structured activity, ensuring that context is never lost and work does not fall through organisational gaps.

At its core, People Work answers a simple but critical question:

How do organisations turn everyday communication into coordinated, accountable work?

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2. Problem Statement​

Why People Work Exists​

Most organisations operate across disconnected systems:

  • email lives in inboxes
  • messaging lives in chat tools
  • tasks live in project systems
  • knowledge lives in documents and wikis
  • AI lives outside operational context

As a result:

  • decisions are made without full context
  • work is duplicated or dropped
  • accountability is unclear
  • knowledge is lost in threads and attachments
  • AI tools guess rather than understand

People Work exists to eliminate this fragmentation.

It provides a single operational layer where communication, workflow, and knowledge are intrinsically linked, enabling teams to act with clarity, continuity, and confidence.

Page 2 — The Three Intelligent Pillars​

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3. One Platform, Three Intelligent Pillars​

People Work is built around three tightly integrated pillars that together form a complete work-management system.

Snowvault — The Knowledge Engine​

Snowvault converts emails, documents, messages, and operational content into structured, searchable, AI-ready knowledge.

It provides governed semantic search, contextual retrieval, and authoritative grounding for all AI activity inside People Work.

Snowvault ensures that knowledge remains owned, permissioned, auditable, and reusable across workflows and teams.

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Frost — The Agent​

Frost is the People Work Agent.

It retrieves context, drafts replies, classifies content, suggests workflows, and supports decision-making across the platform.

Frost is not a chatbot.
It is a system-level AI co-worker embedded everywhere People Work operates — inboxes, workflows, tasks, records, and search.

Because Frost is grounded in Snowvault, its responses are contextual, explainable, and governed — not speculative.

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The Application​

The People Work application provides a unified interface for:

  • inboxes and messaging
  • workflows and tasks
  • people and groups
  • objects and records
  • search and triage

Everything is connected in one coherent system, allowing users to move seamlessly from communication to action without losing context.

Page 3 — How People Work Operates​

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6. Built for Real Operational Work​

People Work is designed for real work, not abstract task tracking.

Communication becomes structured input.
Workflows become living operational models.
Knowledge becomes continuously enriched through use.

By unifying people, groups, communication, workflow, and knowledge:

  • teams retain full context
  • responsibilities are clear
  • work progresses transparently
  • decisions are informed by history and intent

With Snowvault powering semantic retrieval and Frost providing contextual assistance, People Work turns everyday communication into coordinated, actionable work across every team.

Page 4 — Positioning and Differentiation​

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7. Why People Work Is Different​

People Work is not a task manager, CRM, inbox, or AI overlay.

It is an operating system for organisational work.

Rather than adding AI on top of fragmented tools, People Work integrates AI directly into the flow of work — grounded in governed knowledge and real operational context.

The result is faster response, deeper understanding, and better outcomes — without sacrificing control, auditability, or trust.